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FAQ
Most popular
Can the price of the consultation change?
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Do Dimedic doctors prescribe only prescription drugs?
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Can I be sure that the prescription issued by Dimedic is original?
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Does Dimedic operate in compliance with the law?
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What number will the doctor call me from?
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Medical queries
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Your account
I forgot the password – how can I access my Patient Panel?
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How can I change my data?
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Can I delete my account?
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Is my data, which I provide during consultations at Dimedic, safe?
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Medical queries
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Other questions, queries and comments to the website
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Reservations and complaints
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Our address
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Orders and payments
When will I receive my prescription?
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Can the price of the consultation change?
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How can I pay for medical consultations at Dimedic (and what is the Dimedic account number)?
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Do I have to fill in the form every time, even though I order the same drug again?
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Where is my parcel?
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Can I cancel an order I already paid for?
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Can I fill in the consultation form on behalf of my child or other adult?
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How do we ensure the security of our patients' personal data?
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Delivery
To which countries do you deliver?
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Services
How can I contact with the online clinic Dimedic?
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Do Dimedic doctors prescribe only prescription drugs?
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Can I be sure that the prescription issued by Dimedic is original?
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Why aren’t the prices lower?
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How can I be sure that the prescription is original?
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Can I prolong a prescription through Dimedic?
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Does Dimedic operate in compliance with the law?
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What is a cross-border prescription?
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What is telemedicine?
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Are telemedical consultations safe?
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Is Dimedic an online pharmacy?
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Telephone consultations with a doctor
How to use a telephone consultation with a doctor?
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What are the Dimedic doctors working hours?
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How long will I wait for a call from the doctor?
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What medical problems can I consult over the phone?
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Can you use telephone consultations under the NFZ insurance?
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I do not have health insurance. Can I have a telephone consultation with a doctor in Dimedic?
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Can I get an exemption (L4) after consulting a doctor in Dimedic?
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Will you reimburse the cost of the consultation if I don't get a prescription or dispensation?
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Are telephone consultations available only to Poles?
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What number will the doctor call me from?
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