Contact

Our team is available for your queries from Monday to Friday from 9:00 am to 5:00 pm. All our phone calls are recorded for safety and monitoring.

Your account

If you have any medicine related queries, you can send them directly to our doctors or pharmacist after logging in to your Patient Panel. We will answer your queries within 2 business days of receiving the message. Content of the correspondence is available only to Dimedic's medical and pharmaceutical personnel.
If you have any queries related to the operation and offers from Dimedic or comments regarding the service, contact us by phone on +441914478751 from Monday to Friday between 9:00 am and 5:00 pm or write to us by e-mail medadmin@dimedic.eu. If you are a registered user, use the email account you provided in the registration process - we will have access to your order history. You can also use the contact form at the bottom of the page. We will answer your question within 2 business days of receiving your message. Your comments are very important to us - they will allow us improve our service.
If you have any objections to how we process your order, please write an e-mail to us: reklamacje@dimedic.eu or post a formal complaint by mail to the following address: DiMedic Limited 104 Close, Quayside NE1 3RF Newcastle upon Tyne England

Izabela Zdrojewska, DPharm
DiMedic Limited
104 Close, Quayside
NE1 3RF Newcastle upon Tyne
England

We will respond to your message within 7 days of receipt.
DiMedic Limited
104 Close, Quayside
NE1 3RF Newcastle upon Tyne
England
Use the form

The administrator of your personal data is DIMEDIC Ltd. with its registered office in Newcastle upon Tyne, 104 Close, Quayside, Great Britain ("Administrator"). You can contact the Administrator through the data protection officer appointed at the e-mail address dpo@dimedic.eu.

Providing accurate data is crucial in order to process your queries, and failure to provide accurate data will make it impossible for us to respond to your query. The data will be processed in line with data protection. in order to answer the submitted query (legal basis: legally legitimate interest of the administrator), and to determine and pursue possible claims (legal basis: legally justified interest of the administrator).

The data will be kept for the period: until the answer to the request is given and the claims are expired.

Each person has the right to access their personal data, rectification, deletion, processing restrictions and their transfer. Each person has the right to object to the processing of the data filing the complaint to the supervisory body and withdrawal of consent at any time without affecting the legality of the processing, which was made on the basis of consent before its withdrawal.

Each person has the right to object to the processing of their personal data on the basis of the legitimate interest of the administrator, as well as to oppose the processing their personal data for marketing purposes.

How do you get a prescription or medicine?

  • Krok 1

    choose medicine,

  • Krok 1

    fill out the form,

  • Krok 1

    the doctor issues a prescription,

  • Krok 1

    You get the parcel home.

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