FAQ
Most popular
Can the price of the consultation change?
Zobacz
You will pay £17 for a consultation. You should remember, however, that you will not be charged with any costs if the doctor, having analyzed your answers, refuses to prescribe you the drug.
The cost of shipment always charged on top.
Do Dimedic doctors prescribe only prescription drugs?
Zobacz
Your Dimedic doctor can prescribe you both - prescription and OTC medications. It all depends on your health situation.
Can I be sure that the prescription issued by Dimedic is original?
Zobacz
Prescriptions issued by Dimedic comply with the guidelines of the Ministry of Health. Doctors working in a Polish online clinic, responsible for handling e-prescription telephone consultations, are registered with the Polish Supreme Medical Chamber. After entering the 4-digit collection code and the PESEL number at the pharmacy, the pharmacist knows exactly what drugs the doctor has prescribed for you and that the prescription issued by Dimedic is original.
Cross-border prescriptions are issued in accordance with the European Union law, which is recognized in all EU countries, including Poland. If necessary - let us know. We will contact the indicated pharmacy and provide more information on how to fill cross-border prescriptions.
Cross-border prescriptions are issued in accordance with the European Union law, which is recognized in all EU countries, including Poland. If necessary - let us know. We will contact the indicated pharmacy and provide more information on how to fill cross-border prescriptions.
Does Dimedic operate in compliance with the law?
Zobacz
Of course, it does. We are a health center registered in United Kingdom in Care Quality Commission – a body which supervises the activity of entities providing medical services. The EU Directive on cross-border medical care allows us to provide services in any member state, including Poland. The possibility of conducting medical examinations through telecomputer systems or connection systems and writing prescriptions following such examination has been introduced to the law of Poland (Article 42 Section 1 and Section 2 of the Act on the professions of a doctor and a dentist of 5 December 1996). At the same time, in December 2015 the Sejm (the lower chamber of the Polish Parliament) amended the act on the professions of a doctor and a dentist. As a result, providing telecomputer services is allowed in Poland.
What number will the doctor call me from?
Zobacz
Our doctors always contact Patients from the number +48 42 641 20 41.
Medical queries
Zobacz
If you have any medicine related queries, you can send them directly to our doctors or pharmacist after logging in to your Patient Panel. We will answer your queries within 2 business days of receiving the message. Content of the correspondence is available only to Dimedic's medical and pharmaceutical personnel.
Your account
I forgot the password – how can I access my Patient Panel?
Zobacz
To regain access to your account, on the login screen, click on the "I forgot my password". In the new window, enter the e-mail address that you use at the Dimedic.eu clinic and confirm.
After a while, you will receive an e-mail with instructions on how to recover your password.
How can I change my data?
Zobacz
If you want to change important data (PESEL, telephone number) - write to us at medadmin@dimedic.eu.
If you want to change other data - you can do it again by going through the consultation and entering the current information in the final form.
You can edit marketing consents in the Patient Panel, which is available after logging in to the website.
If you want to change other data - you can do it again by going through the consultation and entering the current information in the final form.
You can edit marketing consents in the Patient Panel, which is available after logging in to the website.
Can I delete my account?
Zobacz
We can't delete your account due to our legal obligations. As a telemedicine clinic, we are required to store patient's medical data.
However, the Patient's account can be deactivated, which means that the phone number and email will be deleted from the Dimedic contact database. After deactivating your account, you will not receive messages from us regarding our services or health information and promotion materials. If you want to deactivate your account, write to us at medadmin@dimedic.eu
Is my data, which I provide during consultations at Dimedic, safe?
Zobacz
Yes, your data is safe.
We cooperate with Polish doctors who verify medical forms and issue e-prescriptions. After successfully passing the consultation, your data and information about prescribed drug are transferred to the government system responsible for e-prescriptions. Thanks to this, it is possible to dispense e-prescriptions in every Polish pharmacy.
If you want us to send you the documentation of your treatment, please write to us at medadmin@dimedic.eu.
We cooperate with Polish doctors who verify medical forms and issue e-prescriptions. After successfully passing the consultation, your data and information about prescribed drug are transferred to the government system responsible for e-prescriptions. Thanks to this, it is possible to dispense e-prescriptions in every Polish pharmacy.
If you want us to send you the documentation of your treatment, please write to us at medadmin@dimedic.eu.
Medical queries
Zobacz
If you have any medicine related queries, you can send them directly to our doctors or pharmacist after logging in to your Patient Panel. We will answer your queries within 2 business days of receiving the message. Content of the correspondence is available only to Dimedic's medical and pharmaceutical personnel.
Other questions, queries and comments to the website
Zobacz
If you have any questions related to the operation and offer of Dimedic or comments about the service, write to us at the email address medadmin@dimedic.eu.
If you are a registered user, use the e-mail account you provided during the registration process – we will have access to your order history. You can also use the contact form at the bottom of the page. We will answer your question within 2 business days of receiving the message.
Your comments are very important to us - they will allow us to better adapt our services to the needs of users.
Reservations and complaints
Zobacz
If you have any objections to how we process your order, please write an e-mail to us: reklamacje@dimedic.eu or post a formal complaint by mail to the following address:
DiMedic Limited
104 Close, Quayside
NE1 3RF Newcastle upon Tyne
England
We will respond to your message within 7 days of receiving it.
DiMedic Limited
104 Close, Quayside
NE1 3RF Newcastle upon Tyne
England
We will respond to your message within 7 days of receiving it.
Our address
Zobacz
DiMedic Limited
104 Close, Quayside
NE1 3RF Newcastle upon Tyne
England
104 Close, Quayside
NE1 3RF Newcastle upon Tyne
England
Orders and payments
When will I receive my prescription?
Zobacz
First of all: the medical form you complete must be positively assessed by a doctor.
Then the doctor will call you.
If you choose an e-prescription, it will reach you within a dozen or so minutes to several hours after the consultation.
! The Ministry of Health imposed limits on the number of prescriptions issued by doctors. The current consultation time may be longer. Waiting time for an e-prescription may also be longer at night or when the doctor has additional questions about your health (you will receive a notification by e-mail and SMS).
You will find the e-prescription (along with the four-digit e-prescription access code) in the Dimedic Patient Panel.
If you choose a paper cross-border prescription, we will send it to you via courier. The delivery time for such an order is usually approx. 3 business days from the moment the prescription is issued. If the courier does not find you at the address indicated, the parcel will be waiting for you at the nearest post office.
Then the doctor will call you.
If you choose an e-prescription, it will reach you within a dozen or so minutes to several hours after the consultation.
! The Ministry of Health imposed limits on the number of prescriptions issued by doctors. The current consultation time may be longer. Waiting time for an e-prescription may also be longer at night or when the doctor has additional questions about your health (you will receive a notification by e-mail and SMS).
You will find the e-prescription (along with the four-digit e-prescription access code) in the Dimedic Patient Panel.
If you choose a paper cross-border prescription, we will send it to you via courier. The delivery time for such an order is usually approx. 3 business days from the moment the prescription is issued. If the courier does not find you at the address indicated, the parcel will be waiting for you at the nearest post office.
Can the price of the consultation change?
Zobacz
You will pay £17 for a consultation. You should remember, however, that you will not be charged with any costs if the doctor, having analyzed your answers, refuses to prescribe you the drug.
The cost of shipment always charged on top.
How can I pay for medical consultations at Dimedic (and what is the Dimedic account number)?
Zobacz
You can pay for medical consultations at Dimedic (and for additional services) by fast internet transfer.
Do I have to fill in the form every time, even though I order the same drug again?
Zobacz
Yes.
In the interests of your health, we ask you key questions about your health every time to assess whether you can safely take specific medications.
Where is my parcel?
Zobacz
If you choose a paper cross-border prescription or ask for medical documentation to be sent - we send your parcel by courier.
After sending it, you will receive a message from us in the Patient Panel with the tracking number, carrier's name and the address of the website where you can track the package.
If you choose a medical consultation with an e-prescription, we will place it in your Patient Panel and we will send you an e-mail message that the e-prescription (with an access code) is waiting for you - shortly after the doctor issues a prescription for you.
Can I cancel an order I already paid for?
Zobacz
Yes, it is possible, but only in justified cases (only if your medical form has not been delivered to the doctor).
If you want to cancel a paid medical consultation, please contact us by e-mail (medadmin@dimedic.eu).
Can I fill in the consultation form on behalf of my child or other adult?
Zobacz
No.
Only adults who fill out a medical consultation form for themselves can use our online clinic.
They can complete a medical consultation form for the medications they take or need.
We do not provide the opportunity to consult on behalf of something - regardless of whether the person is an adult or not.
How do we ensure the security of our patients' personal data?
Zobacz
As an online clinic, we care about the safety of patients' personal data and all medical records.
Dimedic's activities are governed by British law, which very precisely regulates the safety of medical records in the case of online clinics.
We provide the highest level of security for personal data and medical records.
Your medical data and consultation history can be found in the Patient Panel. The Patient Panel is available to you after logging in at the dimedic.eu clinic.
For safety reasons, communication with the doctor also takes place via the Patient Panel.
The personal data provided to us is guaranteed confidential. This means that we will never share this data with anyone for marketing purposes - we only use it to provide our services.
Delivery
To which countries do you deliver?
Zobacz
We can send a paper cross-border prescription issued by our doctor to any country belonging to the European Union.
You can fill your cross-border prescription in pharmacies in all EU countries.
We send the cross-border prescription by courier to the address indicated during the medical consultation.
We send information about issuing an e-prescription and the e-prescription itself to the e-mail address provided. You can also find the e-prescription in your Patient Panel.
Remember: e-prescription can only be filled in pharmacies in Poland.
Services
How can I contact with the online clinic Dimedic?
Zobacz
Dimedic phone number is +44 1914478751. Our staff is at your disposal Monday to Sunday between 8 a.m. and 8 p.m.
Do Dimedic doctors prescribe only prescription drugs?
Zobacz
Your Dimedic doctor can prescribe you both - prescription and OTC medications. It all depends on your health situation.
Can I be sure that the prescription issued by Dimedic is original?
Zobacz
Prescriptions issued by Dimedic comply with the guidelines of the Ministry of Health. Doctors working in a Polish online clinic, responsible for handling e-prescription telephone consultations, are registered with the Polish Supreme Medical Chamber. After entering the 4-digit collection code and the PESEL number at the pharmacy, the pharmacist knows exactly what drugs the doctor has prescribed for you and that the prescription issued by Dimedic is original.
Cross-border prescriptions are issued in accordance with the European Union law, which is recognized in all EU countries, including Poland. If necessary - let us know. We will contact the indicated pharmacy and provide more information on how to fill cross-border prescriptions.
Cross-border prescriptions are issued in accordance with the European Union law, which is recognized in all EU countries, including Poland. If necessary - let us know. We will contact the indicated pharmacy and provide more information on how to fill cross-border prescriptions.
Why aren’t the prices lower?
Zobacz
When you decide to use Dimedic services, you decide to benefit from a medical consultation conducted by qualified doctors and pharmaceutical care provided by experience pharmacists. The price of a consultation does not include any hidden costs and the price of a drug is the information for you.
How can I be sure that the prescription is original?
Zobacz
A prescription in Dimedic is issued by doctors who have the right to practice. They are registered with GMC, the British equivalent of NCL. The prescription we will deliver to you has a handwritten signature of a doctor. The package will also include a letter regarding cross-border prescriptions.
Can I prolong a prescription through Dimedic?
Zobacz
If you have been using a drug for some time now, our doctor will be able to write a prescription which will allow you to prolong the treatment. However, the prescription will be written after a detailed medical interview.
Does Dimedic operate in compliance with the law?
Zobacz
Of course, it does. We are a health center registered in United Kingdom in Care Quality Commission – a body which supervises the activity of entities providing medical services. The EU Directive on cross-border medical care allows us to provide services in any member state, including Poland. The possibility of conducting medical examinations through telecomputer systems or connection systems and writing prescriptions following such examination has been introduced to the law of Poland (Article 42 Section 1 and Section 2 of the Act on the professions of a doctor and a dentist of 5 December 1996). At the same time, in December 2015 the Sejm (the lower chamber of the Polish Parliament) amended the act on the professions of a doctor and a dentist. As a result, providing telecomputer services is allowed in Poland.
What is a cross-border prescription?
Zobacz
In Dimedic we issue cross-border prescriptions, which can be filled in any pharmacy in the EU, including Poland and Baltic countries. A cross-border prescription is a bit different from a prescription written by a doctor in Poland. It includes data required by the European Commission to ensure the proper recognition of the prescription in a different country. Such a prescription may be filed exclusively at full price – regardless of the rights the patient is granted in Poland. Together with the prescription, each Dimedic Patient receives a special letter including all information on the cross-border prescription.
What is telemedicine?
Zobacz
Telemedicine is providing distance medical services with the use of modern technologies. Telemedicine combines elements of telecommunication, information technology and medicine. It is a relatively new form of providing medical services in Poland, even though in United Kingdom similar health centers have been operating for over 10 years. Thanks to telemedicine and modern technology we can offer medical services and access to experts when traditional access is hindered, e. g. when the doctor works in a place far away from our place of residence. At the same time, such a solution often allows lower costs compared to traditional medical care.
Are telemedical consultations safe?
Zobacz
Patients’ safety is for Dimedic the most important aspect. Therefore, we do what we can to verify the grounds for writing a prescription from time to time. Online medical interviews are verified at several stages by a doctor and a pharmacist who are supported by a continuously improved IT system. We contact the Patient by phone to disperse them. We also reserve the right to refuse to write a prescription if there is no need to do this. In such case we refund the total cost of the consultation. Obviously, a telemedical consultation will never replace a traditional visit to a doctor when the doctor can conduct the necessary examinations. Whether a patient can use our services depends on whether they are in possession of results of recent medical tests. Moreover, our system automatically reminds our patients of the necessity to undergo regular medical examination.
Is Dimedic an online pharmacy?
Zobacz
No, we are not an online pharmacy. Dimedic does not sell drugs. Dimedic is a telemedical health center which basic scope of activity is the service of a medical consultation resulting in a prescription.
Telephone consultations with a doctor
How to use a telephone consultation with a doctor?
Zobacz
Fill out a short form - provide basic data, current ailments and chronic diseases - everything you want to pass to the doctor. The doctor will call you back from +48 42 641 20 41 and will conduct a teleconsultation. After the interview, he will send you an e-mail with recommendations and documents (e-prescription, e-dismissal, referral).
What are the Dimedic doctors working hours?
Zobacz
Dimedic doctors are available every day (also on weekends and holidays) from 8 am to 8 pm.
How long will I wait for a call from the doctor?
Zobacz
During doctors' working hours - i.e. every day from 8 am to 8 pm - we will call you within an hour of paying for the consultation.
What medical problems can I consult over the phone?
Zobacz
All that are not a state of immediate life-threatening - then patients should call an ambulance. Emergency and life-threatening conditions are:
- loss of consciousness,
- disturbance of consciousness,
- convulsions,
- sudden sharp pain in the chest
- abnormal heart rhythm,
- severe shortness of breath,
- sudden severe abdominal pain
- persistent vomiting,
- rapidly progressing labor,
- acute and severe allergic reactions (rash, dyspnoea) resulting from taking a drug, bite or stings by poisonous animals,
- poisoning with drugs, chemicals or gases,
- extensive burns,
- heat stroke,
- cool the body,
- electric shock,
- flooding or drowning,
- aggression caused by mental illness,
- attempted suicide,
- fall from a great height,
- an extensive wound resulting from trauma,
- lower limb injuries preventing independent movement.
Can you use telephone consultations under the NFZ insurance?
Zobacz
Unfortunately not. Dimedic is a private telemedicine clinic. Our medical consultations are commercial and you have to pay for them.
I do not have health insurance. Can I have a telephone consultation with a doctor in Dimedic?
Zobacz
Of course. We are a private clinic and our services can be used by anyone over 18 years of age. It doesn't matter if you have insurance or not.
Can I get an exemption (L4) after consulting a doctor in Dimedic?
Zobacz
If, after consultation, the doctor determines that there are medical grounds for this, then of course. The doctor will provide you with all the necessary documents.
Will you reimburse the cost of the consultation if I don't get a prescription or dispensation?
Zobacz
Unfortunately not. We sell a medical consultation service, which often ends with issuing a prescription in accordance with medical indications and upon the decision of the consulting physician. If the doctor determines that he cannot issue a medical certificate or prescription, and the consultation ends with advice only, we will not be able to reimburse you for the consultation.
Are telephone consultations available only to Poles?
Zobacz
No. Our doctors also conduct consultations in English. If necessary, they can issue a cross-border prescription instead of a Polish e-prescription.
What number will the doctor call me from?
Zobacz
Our doctors always contact Patients from the number +48 42 641 20 41.