FAQ

In this section you will find the answers to the questions regarding the use of Dimedic.eu, our doctors, the manner of providing online consultations, available treatments and the procedures of home delivery of drugs most frequently asked by the users. If the information presented below turns out inefficient or does not fully respond to your doubts, please contact us by e-mail, phone or via the contact form. We will respond to each enquiry.

Your account

To regain access to your account, on the login screen, click on the "I forgot my password" link. In the new window, enter the e-mail address that you use at the Dimedic.eu clinic and confirm. After a while, you will receive an e-mail with instructions on how to recover your password. Finished!
You can change any data provided in the process of registration or afterwards, during the consultation, by logging in to your Patient Panel and clicking “Change data” in “My data” tab.

We can't delete your account due to our legal obligations. As a telemedicine clinic, we are required to store patient's medical data.

However, the Patient's account can be deactivated, which means that the phone number and email will be deleted from the Dimedic contact database. After deactivating your account, you will not receive messages from us regarding our services or health information and promotion materials. If you want to deactivate your account, write to us at medadmin@dimedic.eu

Yes, your data is safe. Dimedic is subject to strict British law. That is why in our clinic we make every effort to ensure the highest level of security of our patients' data. We work with the Polish clinic Dimedic.pl, if you choose e-prescription consultation, doctors from dimedic.pl check medical forms and issue e-prescriptions. After a positive consultation, the data on the patient and the prescribed drug are sent to the government system responsible for e-prescriptions. Thanks to this, it is possible to fill e-prescriptions in every Polish pharmacy. However, if you want information about your health to be sent to your attending physician - the Dimedic medical team can prepare your medical records and forward them to your physician or send them to you (this option is available for patients who choose Great Britain as their country of delivery) . In the Patient Panel, you can choose the option of sending documents and provide the address of your family doctor.

Orders and payments

First of all: the medical form you complete must be positively assessed by a doctor. When it comes to delivery times, it all depends on whether you choose e-prescription or traditional cross-border prescription consultation. If you choose an e-prescription, it will reach you within a dozen or so minutes to several hours after the consultation - immediately after the positive decision of the doctor. Of course - the waiting time for an e-prescription may be longer at night or when the doctor has additional questions about your health (you will receive a notification by e-mail and SMS). You will find the e-prescription (along with the four-digit e-prescription access code) in the Dimedic Patient Panel. You can find more about the e-prescription in this text. If you choose a paper cross-border prescription, we will send it to you via courier. The delivery time for such an order is usually approx. 3 business days from the moment the prescription is issued. If the courier does not find you at the address indicated, the parcel will be waiting for you at the nearest post office.
You will pay £17 for a consultation. You should remember, however, that you will not be charged with any costs if the doctor, having analyzed your answers, refuses to prescribe you the drug. The cost of shipment always amounts to £3.
You can pay for medical consultations at Dimedic (and for additional services) by fast internet transfer or by traditional bank transfer. If you choose a traditional transfer, remember about Dimedic's data: Recipient: Dimedic Limited, 104 Close, NE1 3RF Newcastle-upon-Tyne Account number: 12 1140 1010 0000 3675 7500 1001 Bank: mBank Remember to provide the consultation number in the title of the transfer (you will find it in the Patient Panel).
Yes. In the interests of your health, we ask you key questions about your health every time to assess whether you can safely take specific medications.
If you choose a paper cross-border prescription or ask for medical documentation to be sent - we send your parcel by courier. After sending it, you will receive a message from us in the Patient Panel with the tracking number, carrier's name and the address of the website where you can track the package. If you choose a medical consultation with an e-prescription, we will place it in your Patient Panel and we will send you an e-mail message that the e-prescription (with an access code) is waiting for you - shortly after the doctor issues a prescription for you.
Yes, it is possible, but only in justified cases (only if your medical form has not been delivered to the doctor). If you want to cancel a paid medical consultation, please contact us by e-mail (medadmin@dimedic.eu).
No. Only adults who fill out a medical consultation form for themselves can use our online clinic. They can complete a medical consultation form for the medications they take or need. We do not provide the opportunity to consult on behalf of something - regardless of whether the person is an adult or not.
As an online clinic, we care about the safety of patients' personal data and all medical records. Dimedic's activities are governed by British law, which very precisely regulates the safety of medical records in the case of online clinics. We provide the highest level of security for personal data and medical records. Your medical data and consultation history can be found in the Patient Panel. The Patient Panel is available to you after logging in at the dimedic.eu clinic. For safety reasons, communication with the doctor also takes place via the Patient Panel. The personal data provided to us is guaranteed confidential. This means that we will never share this data with anyone for marketing purposes - we only use it to provide our services.

Delivery

We can send a paper cross-border prescription issued by our doctor to any country belonging to the European Union. You can fill your cross-border prescription in pharmacies in all EU countries. We send the cross-border prescription by courier to the address indicated during the medical consultation. We send information about issuing an e-prescription and the e-prescription itself to the e-mail address provided. You can also find the e-prescription in your Patient Panel. Remember: e-prescription can only be filled in pharmacies in Poland.

Services

Dimedic phone number is +44 1914478751. Our staff is at your disposal Monday to Friday between 9 a.m. and 5 p.m.
Yes, you can. The dates of call duties of our doctors are provided in advance on the websites of our health center. If you are a Logged-In Patient, you can arrange a phone conversation with a doctor regarding the consultations conducted. It is enough for you to log in to your Patient Account and send us a message with a request for a phone call.
Yes, you do. The drugs prescribed by our doctor are prescriptions drugs.
When you decide to use Dimedic services, you decide to benefit from a medical consultation conducted by qualified doctors and pharmaceutical care provided by experience pharmacists. The price of a consultation does not include any hidden costs and the price of a drug is the information for you.
A prescription in Dimedic is issued by doctors who have the right to practice. They are registered with GMC, the British equivalent of NCL. The prescription we will deliver to you has a handwritten signature of a doctor. The package will also include a letter regarding cross-border prescriptions.
If you have been using a drug for some time now, our doctor will be able to write a prescription which will allow you to prolong the treatment. However, the prescription will be written after a detailed medical interview conducted via the consultation form.
Of course, it does. We are a health center registered in United Kingdom in Care Quality Commission – a body which supervises the activity of entities providing medical services. The EU Directive on cross-border medical care allows us to provide services in any member state, including Poland. The possibility of conducting medical examinations through telecomputer systems or connection systems and writing prescriptions following such examination has been introduced to the law of Poland (Article 42 Section 1 and Section 2 of the Act on the professions of a doctor and a dentist of 5 December 1996). At the same time, in December 2015 the Sejm (the lower chamber of the Polish Parliament) amended the act on the professions of a doctor and a dentist. As a result, providing telecomputer services is allowed in Poland.
In Dimedic we issue cross-border prescriptions, which can be filled in any pharmacy in the EU, including Poland. A cross-border prescription is a bit different from a prescription written by a doctor in Poland. It includes data required by the European Commission to ensure the proper recognition of the prescription in a different country. Such a prescription may be filed exclusively at full price – regardless of the rights the patient is granted in Poland. Together with the prescription, each Dimedic Patient receives a special letter including all information on the cross-border prescription.
Telemedicine is providing distance medical services with the use of modern technologies. Telemedicine combines elements of telecommunication, information technology and medicine. It is a relatively new form of providing medical services in Poland, even though in United Kingdom similar health centers have been operating for over 10 years. Thanks to telemedicine and modern technology we can offer medical services and access to experts when traditional access is hindered, e. g. when the doctor works in a place far away from our place of residence. At the same time, such a solution often allows lower costs compared to traditional medical care.
Patients’ safety is for Dimedic the most important aspect. Therefore, we do what we can to verify the grounds for writing a prescription from time to time. Online medical interviews are verified at several stages by a doctor and a pharmacist who are supported by a continuously improved IT system. If, at any stage, we have any doubts, we contact the Patient by phone or e-mail to disperse them. We also reserve the right to refuse to write a prescription if there is no need to do this. In such case we refund the total cost of the consultation. Obviously, a telemedical consultation will never replace a traditional visit to a doctor when the doctor can conduct the necessary examinations. Whether a patient can use our services depends on whether they are in possession of results of recent medical tests. Moreover, our system automatically reminds our patients of the necessity to undergo regular medical examination.
No, we are not an online pharmacy. Dimedic does not sell drugs. Dimedic is a telemedical health center which basic scope of activity is the service of a medical consultation resulting in a prescription.
Contact
Our team is there for you from Monday to Friday between 9 a.m. and 5 p.m. In order to ensure the highest quality of service, the phone conversations are recorded.
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Administratorem danych osobowych jest Dimedic Ltd. z siedzibą w Newcastle upon Tyne, 104 Close, Quayside, NE1 3RF, United Kingdom, e-mail: office@dimedic.eu. Z Administratorem możesz skontaktować się za pośrednictwem powołanego przez niego inspektora ochrony danych pod adresem: dpo@dimedic.eu. Dane będą przetwarzane w celu wysyłki Newslettera. Przetwarzanie jest niezbędne w celu realizacji umowy o świadczenie usługi. Podanie danych jest warunkiem udzielenia subskrypcji Newslettera, a ich niepodanie uniemożliwi jej udzielenie. Dane będą przechowywane do chwili zakończenia przez użytkownika subskrypcji Newslettera. Każdej osobie przysługuje prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia, ograniczenia przetwarzania oraz ich przenoszenia. Każdej osobie przysługuje prawo do wniesienia skargi do organu nadzorczego oraz cofnięcia zgody w dowolnym momencie bez wpływu na zgodność z prawem przetwarzania, którego dokonano na podstawie zgody przed jej cofnięciem. Każdej osobie przysługuje prawo do wniesienia sprzeciwu wobec przetwarzania jej danych osobowych na podstawie prawnie uzasadnionego interesu administratora, a także sprzeciwu wobec przetwarzania jej danych osobowych na potrzeby marketingu.
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